The complaint process takes a minimum of 100 days and a maximum of 250 days.

The Medical Liability Authority issues the disciplinary decisions and notifies the Ministry of Health of the disciplinary penalties imposed on healthcare practitioners for implementation.

Accordingly, once a disciplinary penalty is issued against a licensed healthcare practitioner in accordance with Law No. 70 of 2020, the Ministry of Health is notified to carry out and enforce the penalty in accordance with the applicable legal procedures.

No. There is no priority in reviewing referred complaints based solely on disability status or age. Priority is determined primarily by:

1. The severity of the alleged medical error.
2. Cases involving the closure of healthcare facilities by the Minister of Health.

Accordingly, complaints submitted by persons with disabilities or senior citizens are processed in accordance with the established procedures, while priority consideration is given to the seriousness of the medical error and other legally recognized priority factors.

If a medical error or professional violation is established, the provisions of Articles 69 to 75 of Law No. 70 of 2020 shall be applied, as deemed appropriate by the committee based on the nature and severity of the medical error or professional violation.

The committee determines the appropriate measure or disciplinary action in accordance with the circumstances of the case and the relevant provisions of the law.

The disciplinary penalties are enforced immediately upon the issuance of the final report.

After the final report is issued and becomes final in accordance with the procedures set out in Law No. 70 of 2020, the Ministry of Health is notified of the disciplinary penalties imposed on healthcare practitioners for implementation and enforcement.

Referral to the Public Prosecution is made upon the recommendation of the committee chairperson and as deemed necessary based on the circumstances of the case.

Whether a case is referred depends on the nature of the complaint, the findings of the investigation, and the committee's assessment of whether referral to the Public Prosecution is warranted.

No. The Authority does not handle or decide on financial compensation claims, as such claims fall outside its jurisdiction.

Yes. According to Article 44 of Law No. 70 of 2020, the committee must summon and hear the statements of:

• The patient, their relatives, or their legal representative.
• The healthcare practitioners against whom the complaint has been filed.
• Any relevant members of the medical team whose statements are deemed necessary.
• Any witnesses whose testimony may be relevant to the investigation.

The purpose of these interviews is to enable the committee to review all relevant facts and information before reaching its findings.